SHEPHERD NEAME’S VISITOR CENTRE IS RECOGNISED BY VISITENGLAND

Shepherd Neame’s Visitor Centre at its Faversham brewery has won a Welcome award in VisitEngland’s Visitor Attraction Accolades, announced on Tuesday (October 22).

The Visitor Centre in Court Street, Faversham, was named among nine winners in the South East that go the extra mile to provide a high-quality day out.

Accolades were awarded to 72 English attractions covering all aspects of what makes an outstanding visitor experience. The five categories were: Welcome, Quality Food and Drink, Hidden Gem, Best Told Story and Gold for overall excellence.

The accolades were awarded based on scores that attractions obtained following their annual VisitEngland Visitor Attraction Quality Scheme assessment.

Last year the centre also received a Hidden Gem award for the experience.

The Visitor Centre team attended a ceremony at the British Motor Museum in Warwickshire on Tuesday to collect their award. 

Head of Customer Relations, Giles Hilton, said: “We are delighted that our Visitor Centre has again been recognised as one of the country’s top visitor attraction experiences.

“Thousands of people visit to enjoy our brewery tours each year, learning more about Britain’s oldest brewer. A small but dedicated team work hard throughout the year to ensure the experience is as welcoming as possible, and this award not only recognises this but also the part played by everyone behind the scenes in the Brewery.”

VisitEngland Director Andrew Stokes said: “These accolades highlight the wonderful visitor experiences provided by English attractions, from the warmest of welcomes to amazing food and drink, from great storytelling to outstanding customer service.

“Our tourism businesses are the bedrock of our industry and it is wonderful to highlight and celebrate the fantastic service and experiences they give visitors, time after time. From museums, gardens and nature reserves to farm attractions, estates and theme parks, these attractions go out of their way to make visits memorable.”

Now in their tenth year, VisitEngland’s Visitor Attraction Accolades are available to participants of the VisitEngland Visitor Attraction Quality Scheme across a range of tourism attractions from historic houses, gardens, country parks and farm attractions to galleries, museums, churches and cathedrals.   

To book a tour at Shepherd Neame’s Visitor Centre, visit: https://www.shepherdneame.co.uk/visitor-centre.

You can see the full list of attractions to receive the accolades here: https://www.visitbritain.org/business-advice/get-quality-assessed#visitengland-visitor-attraction-accolades