Privilege Club Terms and Conditions
Privilege Club entitles you to:
Participating Pubs & Hotels (to a max discount £100 per visit)
- Food 25%
- Drink 25%
- Accommodation 25%
Visitor Centre Shop
- General Goods 20%
- Shepherd Neame Own Beer & Cider 40%
Terms & Conditions of Use
- Eligibility: The Privilege Club is available to all team members currently employed by Shepherd Neame, GXO and Town and County (based at the Support Office)
- Pensioners: Pensioners included in the pensioner list are eligible for a Blue Discount Card.
- Personal Use: The QR code is non-transferable, and its purpose is to provide a benefit for club members and their personal guests. It is not intended to provide discounts for large or corporate groups.
- Discount Application: Team members are entitled to a 25% discount on their bill for food, drink or accommodation in any Shepherd Neame Managed House or Hotel. Discount applies to food and drink served in our Bars or Restaurants only, to a maximum of £100 discount per visit and is not accepted for functions, weddings or large parties.
- Presence Requirement: Team members must be present for the duration of the meal/event and at the time of payment. The QR code must not be passed on to friends, family or guests to use when the team member is not present.
- Self-Service: Team members are not permitted to apply their own discount code(s) at the till. They must be served by another team member at all times.
- Withdrawal from the Scheme: Shepherd Neame reserves the right to decline to issue or withdraw access to the club at any time. Misuse of the discount, outside of the terms and conditions may result in it being withdrawn.
- Disciplinary Action: Any breaches of these terms and conditions could result in the withdrawal of membership to the Privilege Club and could be treated as gross misconduct in line with Shepherd Neame’s disciplinary Policy.
- Age Restrictions: Team members under the age of 18 will not be allowed to use the discount to purchase alcoholic drinks. Shepherd Neame and its Licensees reserve the right to request proof of age.
- Applicable Locations: The discount may only be used for the purchase of food, drink and accommodation in selected Shepherd Neame pubs and hotels, a list of which is published on the Company’s website or is available from the Company Secretary. Shepherd Neame reserves the right to make changes to this list of selected pubs and hotels from time to time.
- Visitor Centre Shop: The discount may be used for the purchase of all products on sale at the Shepherd Neame Visitor Centre Shop in Faversham, through the Shepherd Neame website or for brewery tours.
- Promotion Exclusions: The discount cannot be used in conjunction with any other promotion or discounted offer, including bookings made through booking agents, such as Booking.com.
- Booking Requirements: Use of the Card is always subject to availability at individual Shepherd Neame pubs and hotels, along with their standard booking requirements. Overnight stays and meals must be booked directly with the Managed House / Hotel and not via a third party.
- Expense Claims: The discount cannot be used if claiming for the cost on expenses.
- Cash Exchange: Discounts cannot be exchanged for cash.
- Delivery Charges: Shepherd Neame will apply the discount only to purchases of products and services and not to any delivery charges.
- Resale Restrictions: Goods purchased may not be offered for resale.
- Minimum Order Quantities: Shepherd Neame reserves the right at all times to specify minimum order quantities for beer, wines and spirits.
- Policy Amendments: Shepherd Neame reserves the right to amend these terms and conditions from time to time.
- Dispute Resolution: In the event of any dispute as regards the eligibility or entitlement, the decision of the Managing Director of Pubs at Shepherd Neame Limited will be taken as final.