COOKIE POLICY
Shepherd Neame Limited's ('we', 'our', 'Shepherd Neame') website (www.shepherdneame.co.uk) (the/our 'Website') uses cookies in accordance with this Cookie Policy. A cookie is a small file of letters and numbers that we will store on your browser or the hard drive of your computer. Cookies collect information about how you browse a website and allow the website to remember your preferences and tailor your experience of that website to best suit you.
Our Website uses cookies to provide you with the best experience when browsing. We also use cookies to collect information that allows us to improve our Website and to provide you with advertising that is better suited to you and your interests.
Below we have set out the types of cookies we use and more detail about the purpose of each individual cookie. Where it is possible to deactivate these cookies, you can do so from the cookie pop-up on the front page of our website.
Types of cookies we use
The categories of cookies we use on the Website and the function that each type of cookie performs is listed below.
We set the cookies below ourselves. In some cases, third party providers (including, for example, providers of external services like web traffic analysis services) may also use cookies to assess the ways in which you make use of the Website.
Each cookie we use is either a session cookie or a persistent cookie. A session cookie will remain on your browser for as long as you are visiting the website on that occasion, whereas a persistent cookie will remain in place for longer (for example, to remember your password if you visit the website again).
(a) Strictly necessary cookies
These are cookies that are required for the effective operation of our Website.
They are set to help support the structure of the pages that are displayed to you. These help the website to function, enhance the look and feel of the Website and make sure our website can run safely. Where possible, we delete these cookies when you leave the Website. You are not able to turn off these cookies and continue using our website.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Purpose | Type | More information |
|---|---|---|---|
| CloudFlare | Provided by CloudFlare for serving fonts from its content delivery network | Session | Click Here |
| New Relic | Used for application performance monitoring | Session | Click Here |
| Google reCaptcha | A service from Google that helps protect websites from spam and abuse | Session | Click Here |
(b) Analytical/performance cookies
These are cookies that allow us to recognise and count the number of visitors to our Website and to see how visitors move around our Website when they are using it.
This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. We use several different tools to help us with this, including those provided by third parties (such as Google Analytics).
Analytical performance cookies are also used to provide aggregated statistics on visitors to our Website and their browsing behaviour. This enables us to order the Website to make customers’ journeys easier, and if necessary make improvements. When we use data for this purpose, it will be aggregated and anonymised, so it will not be possible to identify you. You may disable these cookies from the cookie pop-up on the front page of our website.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Purpose | Type | More information |
|---|---|---|---|
| Google Analytics | An analytics service that processes personal information to optimise the services this website offers | Persistent | Click Here |
| Hotjar | An analytics service that processes personal information to optimise the services this website offers | Persistent | Click Here |
| YouTube | A tracking cookie for marketing purposes is set when we embed a YouTube video | Persistent | Click Here |
(c) Marketing cookies
These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. We may also share this information with third parties for this purpose.
These cookies will also allow us to show you adverts while you are browsing our Website and other websites or social networks.
Marketing cookies are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. We use these cookies to display products and services that we think will interest you. You may disable these cookies from the cookie pop-up on the front page of our website.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Purpose | Type | More information |
|---|---|---|---|
| Facebook Pixel | Allows us to measure, optimise and build audiences for marketing campaigns | Persistent | Click Here |
Use of Triptease Services
We use third-party analytics services to help understand the way our website visitors use our website. In particular, we may provide a limited amount of your information (such as your room search, email address and name, should you provide these) to the Triptease Group ("Triptease") and utilise Triptease to collect data for analytics purposes when you visit our website to book a stay with us. As our joint data controller, Triptease analyses your use of our website and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. We may also use Triptease as a medium for communications through automated messages within our website. Triptease may appoint sub-processors and will not transfer personal data outside of the UK and the EEA unless legally permitted to do so. For more information on the privacy practices of Triptease please visit https://www.triptease.com/privacy-policy/ and for more information about Triptease's use of cookies please visit https://www.triptease.com/cookie-policy/.
Cookie Maintenance
In addition to the settings available in our the cookie pop-up on the front page of our website. you can set your browser to accept or reject cookies more generally. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the below links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details. For information on how to restrict or block cookies on your mobile phone, you will need to refer to your handset manual.
Click on the links below for cookie settings in:
Chrome
Internet Explorer
Firefox
Safari
You can also set your browser to alert you each time a cookie is presented to your computer. Please note that if you prevent us from placing cookies on your computer during your visit, or you subsequently delete a cookie that has been placed, it may not be possible for you to use certain aspects of our Website effectively.
By disabling your cookies from the browser settings, you will be restricting the cookies that we use to manage our Website. This will apply to all Websites once cookies are disabled via your browser settings and not only ours.
Changes to this Cookie Policy
Shepherd Neame may amend this Cookie Policy at any time. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website. Any changes to our Cookie Policy will be posted to this page.
Contacting us
We welcome any queries, comments or requests you may have regarding this Cookie Policy.
Please do not hesitate to contact us:
By post: Shepherd Neame Website Privacy, 17 Court Street, Faversham, Kent, ME13 7AX
Tel: +44 1795 532206
Fax: +44 1795 538907
Email: [email protected]
Last edited: 17 February 2022