FAQs
What are the recent changes to the Birthday Club's terms and conditions?
From 13/09/2024, any Birthday Club vouchers issued will now be valid for two months from the issue date. Any vouchers issued before this date will still be valid for six months from the issue date.
How do I join the Birthday Club?
You can sign up here!
When will I get my voucher?
You will be emailed your voucher approximately 2 weeks before your birthday (as well as a reminder on your birthday itself).
What do I do if I haven't received my voucher?
Please search your inbox and all folders for emails from Shepherd Neame in case they have been filtered into junk or spam folders. Please also ensure your email account can receive notifications from [email protected] - add us to your trusted senders list.
Please email us at [email protected] leaving your full name, email address and date of birth, along with brief details of your query. We'll get back to you as soon as we can.
Terms and conditions
1. The Promoter: Shepherd Neame Limited, 17 Court Street, Faversham, Kent, ME13 7AX.
2. Eligibility: This promotion is open to UK residents (England, Scotland, Wales and Northern Ireland) aged 18 years or over.
3. Offer details: if you are signed up to Shepherd Neame, with your date of birth, you will receive a voucher two weeks before your birthday each year, to redeem against one free adult course when purchasing at least one other adult main course. Free adult main course applies to the lowest value adult main course on your order. You can sign up by visiting the website.
4. Only one Birthday Club membership can be registered per person. Email addresses can only be associated with one Birthday Club member.
5. Participating venues: Please check our website for venues that participate in the Birthday Club offer https://www.shepherdneame.co.uk/birthday-club-participating-venues /. Participating venues are subject to change at any time.
6. Only one voucher per transaction. Not valid for use on Valentine's Day, Mother's Day or Christmas Day. Birthday Club vouchers cannot be used in conjunction with any other offers.
7. You will receive your voucher approximately two weeks before your birthday. Voucher is valid for two months from issue date. Please ensure your email account can receive notifications from [email protected]. Promoter is not responsible for emails not received for whatsoever reason.
8. Each Birthday Club member needs a unique email address in order to receive their voucher. If the same email address is used for more than one member, there will only be one voucher sent to that address per year.
9. General: Promoter’s decision is final and binding. No correspondence will be entered into. Participation implies acceptance of these terms and conditions.
10. Promotion must be accepted as offered. There is no cash or alternative offer, in whole or part. The offer is not transferable and cannot be resold.
11. The Promoter reserves the right, at its sole discretion, to disqualify any customers that it regards as being in breach of these terms and conditions.
12. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the Offer for an alternative of equal or greater value.
13. The Promoter reserves the right to verify the eligibility of customers. The Promoter may require such information as it considers reasonably necessary (eg. Proof of date of birth) for this purpose and the Offer may be withheld unless and until the Promoter is satisfied with the verification.
14. If for any reason the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the Promotion.
15. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
16. The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment.
17. The Promotion and these terms and conditions, and any disputes arising therefrom, shall be subject to English law and the exclusive jurisdiction of the English and Welsh Courts.
18. Data Protection: By providing us with your details, you agree to Shepherd Neame Limited collecting and using your details to contact you by email regarding news, updates and other offers which we think will be of interest to you. You may unsubscribe at any time by clicking the unsubscribe link in all our emails.
For more information about your rights and how we process your data, please read our privacy policy www.shepherdneame.co.uk/legal-stuff/privacy-policy